On the day of my fiancees birthday they left some fruit and a note to say happy birthday which was a nice touch Bad points - 1. The staff were helpful and all spoke English 5. Our room was clean and tidy with safe, tv, minibar. Breakfast is absolutely excellent and is served till midday, the only thing that let it down was the lack of good tea!! 3. The location is fantastic, right next to metro and palace in the heart of royal Madrid and close to shops 2. Although this hotel was good, it was not as good as I had hoped. Would certainly recommend and use again without hesitation.I booked this hotel for a two night stay for a short break for my fiancees birthday. However, still a wonderful hotel, on a sensible budget, very central, clean and lovely staff. Slight negatives was returning to hotel after 13.30 to find cleaners not having completed their work and so not possible to chill and size of room smaller than expected, but just about ok for 2 nights though we had several suit cases as going on to Lanzarote for a week after 3 days in Madrid. As celebrating a wedding anniversary they very kindly and unexpectedly left a small bottle of champagne and personalised card in the room. Offered to book taxi but there is a busy plaza and taxi rank 1 minute away so no need, but it was nice to have it offered. Sol and Mayor plaza a 5 minute walk and Retiro Park a leisurely 25 minutes even in heat.

Very central and beside Opera house and very short distance to Royal Palace. My wife and I enjoyed an excellent 2 night stay at Room Mate Mario.

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